Our Story

The inception of ReportCanBus.com was inspired by a distressing experience shared by one of our members, whose luxury SUV, a Lexus RX 450hL, was stolen right before Christmas using CAN bus hacking. This incident shed light on the potential negligence of car manufacturers, like Lexus, in failing to inform their customers about the risks associated with CAN bus hacking.

Dear BBC Watchdog Team,

I hope this message finds you well. I am reaching out to share a distressing experience that might be of interest to your audience, especially as it raises questions about corporate responsibility and consumer rights.

Just before Christmas, my luxury SUV, a Lexus RX 450hL, was stolen, casting a shadow over the festive season. This incident was particularly shocking as it involved a sophisticated theft method known as CAN bus hacking, a technique that many car owners are unaware of.

The core of my story lies not just in the theft but in the apparent negligence on the part of Lexus. When I purchased my vehicle, I was not informed about the potential risk of CAN bus hacking. Since the theft, my efforts to engage with Lexus have been met with disappointing responses. They have essentially washed their hands of the matter, offering no compensation or acknowledgment of their failure to inform their customers about this theft method.

I have video evidence of the theft and am currently gathering similar cases through social media platforms like Facebook. My aim is to uncover whether this is a widespread issue affecting other Lexus owners, potentially leading to a larger case against the company.

Given the BBC's reputation for investigative journalism and consumer advocacy, I believe this story could be of significant interest to your audience. It touches on issues of corporate responsibility, consumer rights, and the evolving challenges of vehicle security.

Would the BBC be interested in covering this story? I am more than willing to provide further details, evidence, and participate in any interviews if required.

Looking forward to your response.